Trust & Safety Specialist (Content Moderator) with Bulgarian

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform  companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI)  offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale,    and improve their businesses.  

Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality   and safety of online content while gaining hands-on job experience. They often systematically test,   evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of  content, including generative AI. You will deliver value to our clients, while making a larger impact on  society.  

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content   and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the   system. Due to the nature of the role, you may be exposed to objectionable or disturbing   content, flashing   lights or contrasting light and dark patterns.   

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at   times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual,   or egregious) and expose AI systems to adversarial scenarios.
Therefore, Trust & Safety resources need   strong resilience and coping skills. We care for the health and well-being of our people and provide the   support and resources needed to perform their role responsibilities. This role requires active   participation in Accenture’s well-being support program, designed specifically for the Trust & Safety  community, provides valuable skills to promote individual and collective well-being.  

Role Details and Key Responsibilities :
Review, classify and/or remove, work with, view, or proactively engage with content according to client   guidelines, using specific tools and channels   
Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry   trends, identified generative AI shortcomings and advancements in content moderation and/or   responsible AI regulations, governance, policy, and consulting work.  
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team   
Develop and execute prompt strategies to interrogate large language models on various topics related to   responsible AI, including medical advice, legal advice, and other sensitive areas.  
Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending   disclaimers to the response according to client definitions and guidance.  
Collaborate with other team members to create a comprehensive understanding of responsible AI issues   based on a model's responses.  
Contribute to the development of best practices and guidelines for content moderation and responsible   AI governance and policy.

Basic Qualifications/Skills Needed:
Strong coping, emotional resilience, and stress-management skills.

Excellent comprehension, communication, and Bulgarian B2 min. skills.

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of   client policies   

Strong attention to detail   

Comfort synthesizing and analyzing information from multiple streams   

Strong critical thinking and decision-making skills  

Preferred Qualifications  

Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture   

High affinity and cultural awareness of political and social situations regarding the relevant market and   region that will be supported   

Availability to work from the office (Kraków); on weekends and bank holidays. Shift schedule: 24/7: 7-15, 15-23, 23-7

What we can offer:  
Using foreign language and new technology solutions daily, cooperating with various global Clients  

Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace  

Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings  

Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are  

A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life  

Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives  

Full work comfort – private medical care, life insurance, access to Worksmile platform, bonuses for referring new employees.

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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