Healthcare Content Lead
Experience Without Limits. Come shape the future of brand experience.
At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.
That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.
This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.
Experience without limits — in your work, your growth, and your impact.
The Healthcare content lead is responsible for leading the planning, development, and delivery of integrated content programmes and activations for our healthcare client deliverables. This role is both strategic and executional , ensuring all content is effectively planned with the client, produced to a high standard, and delivered seamlessly across channels, including live experiences, booths, and activations.
You will act as the central point of coordination across client, internal teams, and partner agencies , ensuring content and assets are delivered on time, on brief, and aligned to programme objectives. While ensuring cross-functional alignment on the congress booth experience and attendee journey.
This role requires exceptional project management, content expertise, and client relationship skills , along with the ability to lead and develop a high-performing content team.
Key Responsibilities
Content Planning & Strategy
Partner with clients to develop and manage integrated content plans , aligning to business goals, campaign strategies, and activation needs
Translate client objectives into clear content deliverables/experiential touchpoints, timelines, and asset requirements
Oversee the evolution of content plans across the lifecycle of a programme, adapting to changing needs
Ensure all content outputs are cohesive across channels, including digital, physical activations, and experiential environments
Project & Programme Management
Lead the end-to-end management of multiple complex content programmes , from briefing through delivery
Build and maintain detailed project plans, timelines, workflows, and status reporting
Ensure all content and assets are delivered on time, on budget, and to scope
Proactively identify risks, dependencies, and bottlenecks, implementing solutions to keep delivery on track
Establish and optimize content production processes and workflows
Asset & Production Management
Oversee the development, tracking, and delivery of all content assets from Jack , ensuring quality and consistency
Manage inputs and deliverables from external agencies and partners , ensuring alignment to content plans and deadlines
Coordinate asset production across formats including video, digital, print, environmental, and experiential assets
Maintain clear asset governance, version control, and approval processes
Ensure all materials are activation-ready (e.g. booths, events, installations)
Cross-Agency & Stakeholder Coordination
Act as the central point of integration across multiple agencies , ensuring seamless collaboration
Align stakeholders on timelines, deliverables, and responsibilities
Lead regular status meetings and communications across internal teams and external partners
Resolve cross-team challenges and ensure accountability across all contributors
Client Relationship Management
Build strong, trusted relationships with clients, becoming a go-to lead for content and delivery
Facilitate content planning discussions, providing proactive recommendations and solutions
Clearly communicate programme status, risks, and opportunities
Manage expectations, including scope changes and out-of-scope requests , with confidence and transparency
Demonstrate a deep understanding of client objectives, brand, and audience needs
Content & Creative Oversight
Ensure the quality, consistency, and integrity of all content deliverables
Translate creative concepts into practical, executable content plans and asset outputs
Partner closely with creative, strategy, and production teams to bring ideas to life
Identify opportunities for innovation in content formats, storytelling, and execution
Team Leadership & Development
Lead and mentor a team of content producers and junior team members
Set clear expectations, provide ongoing feedback, and support professional development
Foster a culture of collaboration, accountability, and high performance
Ensure the team is effectively resourced and supported across programmes
Qualifications & Experience
Extensive experience delivering integrated content programmes within healthcare, pharmaceutical, or healthcare communications environments (ideally 6-8+ years)
Proven success managing complex content and experiential projects across multiple channels, stakeholders, and agency partners
Strong client leadership skills with the ability to build trusted relationships and provide strategic counsel
Experience leading and developing high-performing teams while driving collaboration across disciplines
Deep understanding of healthcare communications, congresses, and content development within regulated environments
Key Skills & Competencies
Project & Content Management Excellence: Strong experience managing complex, multi-channel content programmes
Client & Communication Skills: clear, proactive and solution-oriented communicator who can manage multiple stakeholders across senior client and agency teams
Collaboration & Leadership: Proven ability to lead cross-functional and cross-agency teams
Strategic & Commercial Awareness: Understands how content drives client business outcomes and brand impact
Success Measures
Consistently delivers high-quality content programmes and congress experiences that achieve client objectives and receive positive client feedback
Builds trusted, senior-level client relationships, becoming a recognised strategic partner and primary point of contact for content delivery
Contributes to account growth through proactive identification of opportunities, increased client engagement, and expansion of programme scope
Enables seamless collaboration across internal teams and partner agencies, ensuring integrated, efficient delivery and shared accountability
Is recognised as a subject matter expert in healthcare content and experience design, providing strategic guidance that influences client decision-making
Maintains excellent delivery performance, with programmes completed on time, on budget, and to the highest quality standards
Why Join Jack Morton?
Be part of a leading, insight-driven healthcare communications agency
Work at the cutting edge of science, creativity, and strategy
Partner with some of the world’s most innovative healthcare brands
Shape work that makes a meaningful difference to patients and healthcare systems
Join a collaborative, ambitious culture that values bold thinking and continuous learning
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