Specialist II, Digital Content Operations - NA Digital Operations
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Open to remote work except in South Dakota, Vermont and West Virginia.
The annual base salary for this position ranges from $66,700.00 in our lowest geographic market to $131,900.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.
Information about benefits can be found here .
WHO YOU’LL WORK WITH
You’ll be part of the North America Consumer Experience Operations team, a group focused on delivering seamless digital consumer experiences across Nike’s marketplace, flagship platforms, and post-purchase journeys. This role partners closely with Digital Brand, Marketing, Site Experience, Digital Operations, Platform, Commerce, and Global teams to drive operational excellence and consistent execution. You will report into North America Consumer Experience Operations and will not have direct people management responsibilities.
WHO WE ARE LOOKING FOR
We’re looking for a highly organized and operationally driven professional who thrives in a fast-moving digital environment. This person brings a strong sense of ownership, exceptional attention to detail, and the ability to manage multiple workstreams without losing focus on quality. They excel at building trusted partnerships across functions, translating business priorities into actionable plans, and ensuring content moves efficiently from brief through publication.
The ideal candidate is energized by process improvement, problem-solving, and continuous optimization. They are comfortable navigating ambiguity, identifying risks before they become issues, and coordinating rapid responses when challenges arise. They bring a consumer-first mindset, strong project management capabilities, and a passion for delivering flawless digital experiences. Experience with content operations, automation, and digital production workflows is essential, along with the ability to balance campaign execution with day-to-day operational excellence.
Open to work in Beaverton, Oregon or Remote (United States)
Typically 2+ years of experience in digital content production, content operations, project management, ecommerce, traffic management, or related fields
Bachelor’s degree in Business, Marketing, Operations, Ecommerce, Communications, or related field. Will accept any suitable combination of education, experience and training
Experience with Airtable or similar workflow management platforms; experience with content management systems and workflow automation tools preferred
Demonstrated expertise in cross-functional collaboration, quality assurance (QA), publishing operations, incident management, and performance reporting through Key Performance Indicators (KPIs)
WHAT YOU’LL WORK ON
You will help bring digital experiences to life by ensuring content moves efficiently from concept to publication. Working at the intersection of operations, marketing, and digital execution, you’ll drive consistency, quality, and visibility across campaign and evergreen content while helping teams deliver their best work every day.
Support end-to-end digital content production, tracking deliverables across channels and ensuring timelines, approvals, dependencies, and publishing milestones remain visible and actionable.
Partner with Digital Brand and Marketing teams to operationalize seasonal campaigns, product launches, and key consumer moments, translating strategic priorities into executable content plans.
Maintain strong operating rhythms through documentation, workflow governance, production tracking, and stakeholder communication that keeps teams aligned and informed.
Lead publishing readiness and quality assurance (QA) efforts, ensuring content accuracy, channel compliance, and a high standard of execution before launch.
Serve as a key contact for content, tooling, and publishing incidents, coordinating with the appropriate partners to triage, communicate, and resolve issues efficiently.
Collaborate across Digital Operations, Platform, Commerce, Global, and Consumer Experience teams to identify risks, remove bottlenecks, and improve execution quality.
Support the adoption of new tools, workflows, and automation opportunities while monitoring operational health, campaign readiness, and Key Performance Indicators (KPIs) to drive continuous improvement.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form .