UX Designer - AI Experiences (m/f/d)

Your Job
Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems 
Responsibility for the entire design process from initial discovery to final delivery
Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
Validation and refinement of designs through feedback gathering, usability testing, and data analysis
Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
Contribution to raising UX maturity and improving design processes across the organization
Continuous monitoring of emerging trends, tools, and best practices within the UX field

Your profile
You have 5+ years of professional experience in UX design (medior/senior capacity)
You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
You have shipped and measured the success of AI-powered feature from a human-centered design perspective
You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
You have experience working with or contributing to design systems
You can validate designs through research, usability testing, and feedback
You are experienced in driving strategic decisions in a product triad
You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
You are proficient in English, ensuring clear communication across teams
You are passionate about accessibility, inclusivity, and solving complex design challenges
You have a proactive mindset and a drive for continuous improvement
Nice to have:
You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments

What we offer
Permanent employment contract and 30 days of annual vacation
Pleasant working atmosphere with flat hierarchies
Open working atmosphere in an international environment
Flexible working hours within a modern working environment
Possibility to work remotely
Well-founded onboarding by a buddy
Time for individual training opportunities to further develop your personal strengths
Joint employee events and team building measures
Employee subsidy for gym membership
Company health measures such as health days or fresh fruit
Free drinks (coffee, tea, water)
Gifts on special occasions, e.g. anniversary
Monthly tax-free payment in the form of a Mastercard
Possibility of time off (sabbatical)
Quality time together (table football, table tennis table, massage chair)
Corporate benefits
Vacation bonus
Got excited? 
If so, send us your CV and a cover letter using the job application form. 
In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk. 

If you have any questions, your contacts Fabienne Even and Michelle Dhom are available by e-mail at  [email protected]  or by phone at  +49 (0) 63162400-444 .
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.
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TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a UX Designer - AI Experiences (m/f/d)*.
Your environment 
As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platform. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.