Editorial Client Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Peer Review and Production Solutions is a growing part of Wiley that supports the editorial management of various scholarly publications, primarily academic journals. You'll join a team of experts in helping editorial offices set priorities and create the workflow necessary for submission growth and timely publication.
 
The Editorial Client Manager leads a team of Editorial Assistants and Managing Editors who provide peer review and editorial office services to at least one client. The Client Manager oversees staff training and development to ensure the highest-quality services are consistently offered to clients based on their particular needs. 
 
How you will make an impact:
Lead, mentor, and develop staff who are passionate about providing clients with peer review and editorial office management services
Act as a self-sufficient employee with an extensive understanding of peer review system capabilities, industry standards, and strong relationship-building skills with project stakeholders.
Serve as the primary point of contact for client queries about day-to-day management of editorial services.
Ultimately responsible for the day-to-day completion of tasks assigned by clients and overall client satisfaction for each journal/project managed as part of their team.
Monitor staff work/time distribution in their client group(s) and identify staffing needs to take to leaders within the Editorial Division.
Lead and develop teams who are prepared and trained to provide best practice-based service to clients. Ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.
Collect and record institutional knowledge about each client to share with the team as relevant.
Improve internal processes, protocols, and best practices for their client group.
Identify and address problems with tasks and/or employees to ensure client satisfaction.
Collaborate with fellow Client Managers to determine employee availability and work toward efficient staffing solutions and peak project profitability.
Show engagement and leadership with the company culture.
Continue to learn about and utilise industry-level publishing concepts, bringing new information and ideas to the team and client for discussion.
Travel as needed to client meetings and industry conferences.
 
We are looking for people who have:
Ability to communicate in English, both written and verbal, to a professional standard
Ability to lead and motivate a team.
Experience with team building, training, and performance management.
Experience in directly managing client projects.
Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture
Ability to prioritise and manage multiple tasks within a time-driven, deadline-based environment.
Excellent organisational and time management skills.
A Bachelor’s degree

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 
 
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.  Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered.

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